◆ Common questions
Getting the client
Download 4Genesis-Setup.exe, run it and pick a folder on a drive with about 4 GB free. The launcher opens and downloads the rest of the game on first run.
Creating an account
Sign up with a username, a password and your email address. Usernames are 3 to 20 characters, letters and numbers only.
We email you a link to confirm it. The account is created when you click that link. Until then there is nothing to log in with.
The email never arrived
Check your spam folder first. If it isn't there, sign up again with the same username and email address. That sends a fresh link, and the older one stops working.
The link says it's no longer valid
If you've clicked it before, your account was most likely created, so try logging in. Some email apps open links on their own, which means this can happen even if you only clicked once.
If it says the link has expired, sign up again for a new one.
Forgotten password
Open Forgotten your password? on the account site and enter your username or email address. We email you a link to set a new one.
Something's broken
Report it on Discord. Anything that looks wrong is worth reporting, however small.